Privacy Policy

Last updated: 8 November 2026

At LUNOVELLE Creative Studio, we value your trust and are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase digital products or request personalised creative services.

1. Who We Are

LUNOVELLE Creative Studio is a UK-based creative business offering digital books, printable products and personalised creative services.

Data controller: [Full legal name or registered company name, once applicable]

Contact email: [Business email address]

Business contact address: [Appropriate contact address]

2. Information We Collect

Depending on how you interact with our website, we may collect:

Your name and email address.
Billing and order information.
Details necessary to process and deliver purchases.
Information submitted through contact or personalisation forms.
Photographs, names, messages and personal stories voluntarily provided for customised products.
Website usage information collected through cookies and similar technologies.

Payment transactions are processed through the payment providers available on our website. We do not intentionally collect or store full payment card details ourselves.

3. How We Use Your Information

We use personal information to:

Process orders and deliver digital products.
Create personalised songs, videos, illustrations and stories.
Communicate with customers about purchases and enquiries.
Provide customer support.
Send marketing communications where permitted.
Maintain website security and meet legal obligations.

We process personal data only where we have an appropriate lawful basis, including fulfilling a contract, complying with legal obligations, pursuing legitimate interests or obtaining consent where required.

4. Personalised Products and Your Privacy

Some of our creative services require customers to share personal information, photographs or meaningful stories.

We treat these materials with care and use them for the purpose of creating and delivering the requested product.

We will not intentionally publish customer photographs, personal stories or personalised creations in our portfolio, on social media or in advertising without appropriate permission.

Where external creative technology providers are required to fulfil an order, relevant information may be shared with those providers. We aim to limit such sharing to what is necessary.

Customers submitting information about another person, particularly a child, should ensure they have appropriate authority to provide it.

5. Payments and Third-Party Services

We work with trusted third-party service providers to securely manage our online store, process payments and deliver digital products.

These providers may process personal information only as necessary to provide their services, in accordance with applicable data protection laws.

We do not sell our customers' personal information.

6. Email Marketing

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send updates about new products, special collections and studio news.

You can unsubscribe at any time using the link in our marketing emails or by contacting us.

We do not sell customer email lists to advertisers.

7. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, managing enquiries and meeting applicable legal obligations.

8. Cookies

Our website may use essential cookies and, where enabled, analytics or marketing cookies.

Non-essential cookies will be used in accordance with applicable consent requirements.

Further information about cookie categories and choices will be provided through our website's cookie settings or cookie notice.

9. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information in certain circumstances.
Object to or restrict certain processing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.

You may also raise concerns with the UK Information Commissioner's Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business operations or legal obligations.

The latest version will always be available on this page.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

LUNOVELLE Creative Studio

Email: [Business email address]